GOT QUESTIONS?

Check live availability for your dates on our booking page. Available beds and private rooms appear when you search; minimum-stay rules apply.

Rooms and dorm beds are first come, first served. We cannot hold them without a confirmed booking and deposit.

Choose from private twin, double or triple rooms, and shared 4-bed or 6-bed dorms. All have en-suite bathrooms.

The standard minimum stay is two nights. It may be longer during peak holiday weeks; check the booking page for your dates. Please get in touch if you need something different.

The booking page shows live availability. Enter your dates to see the next options for your group.

We don’t have female-only dorms, but if you’re travelling with friends, we’d recommend booking one of our private rooms. Speak to Lucky for more info.

Yes, with written permission from a parent or guardian and their emergency contact details. Email us at info@stayhideout.com before you book and we’ll sort it.

The total depends on your dates, party size and room type. Enter those details on the booking page for a live quote before you book.

Shared 4-bed and 6-bed dorms are usually the most budget-friendly choice. Compare live prices for your dates on the booking page.

If you book within 10 weeks of arrival, full payment is due at booking. For earlier bookings, the remaining balance is due 10 weeks before check-in.

Ask us before the 10-week balance deadline; changes are considered case by case. Within 10 weeks of arrival, or on a non-refundable rate, amendments are generally unavailable.

For standard bookings, cancellation 70 days or more before arrival incurs a 50% charge; from 69 to 35 days before arrival, 75%; and 34 days or less before arrival, 100%. Non-refundable rates are non-refundable from booking.

For a standard booking, any refund depends on when you cancel: the cancellation charge is 50% if you cancel 70 days or more before arrival, 75% from 69 to 35 days, and 100% at 34 days or less. Unused nights after check-in are non-refundable.

For a direct booking, email us in writing with your booking reference. For a booking made through Hostelworld, Booking.com or another third party, make the request through that platform.

A continental breakfast buffet is included for hotel rooms and dorm beds. It is not included with the self-catered apartments.

Hotel rooms and dorm beds include an en-suite bathroom, bed linen, bath towels, free Wi-Fi, luggage storage and access to secure ski and board storage. The self-catered apartments have separate inclusions; check their listing before booking.

Contact us before arrival to pre-order lift passes. We can have them ready for you at the hostel.

Choose a Morzine / Les Gets pass or a full Portes du Soleil pass, which covers the wider region in France and Switzerland. Ask us for current seasonal rates before ordering.

We recommend mountain rescue and lift-pass insurance, such as Carré Neige, or personal travel insurance that covers winter sports and mountain rescue. Check your policy before travelling.

Doorstep Skis deliver and fit equipment at the hotel. Star Ski is by the bus stops, with storage and boot dryers. See Partners and Holiday extras for current hire information, or ask the team.

Yes, there are places to lock up your belongings. Bring your own lock or buy one behind the bar.

Geneva Airport is the nearest major airport, around 1 hour 20 minutes from Morzine by road. Shared buses and airport shuttles run between Geneva and Morzine; contact us if you need help choosing a route. If your arrival time allows, you can also take the Léman Express train from Geneva to Thonon-les-Bains, then the Altibus line Y91 from Thonon to Morzine bus station, a couple of minutes’ walk from Hideout. Check both timetables before you travel. Y91 runs throughout the year.

Contact us and we can put you in touch with transfer partners for shared or private door-to-door shuttles from Geneva to Hideout. Confirm availability and price with the provider before travelling.

Morzine Medical Centre is at Maison Médicale, 878 route de la Plagne, 74110 Morzine. Call +33 4 50 75 99 17. Opening hours are Monday–Friday 09:00–11:30 and 15:00–18:00, and Saturday 09:00–11:30, with emergency cover on Saturday afternoons and Sundays. Walk-in consultations are available in winter and summer. In an emergency, call 112.

Check-in is from 4pm. If you arrive early, ask us about luggage storage. Let us know your arrival time so we can arrange late or contactless check-in if needed.

The local French tourist tax (taxe de séjour) is charged per adult per night and added to your bill. Check your booking details or ask us for the current amount.

If we can. Just speak to a member of staff and they’ll let you know.

No, Lucky Cat is scared of dogs.

We’re here to make sure you have the best stay possible. Speak to a member of staff and we’ll do everything we can to sort it out.

Welcome to the family. Lucky’s very happy you want to stay. Extend your stay on our booking page or ask a member of staff. And if you never want to leave, take a look at Work a season.

Lucky you. Sorry, though: extra guests aren’t allowed to stay in the rooms or dorms.

Whoops. Tell a member of staff and our maintenance team will be with you as soon as they can.

Oh no. If you hired it, get in touch with the hire shop: they’ll tell you whether your insurance covers it. For a new board or a repair, our friends at The Woods and Slopestyle can sort you out.