The booking terms and conditions, together with our privacy policy, website terms and conditions, and any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with Sarl Braveheart – Hideout Hostel (“we” or “us”).
Please read this carefully as they set out our respective rights and obligations.

In these booking terms and conditions, references to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.

By making a reservation, the first named person on the booking agrees on behalf of all persons detailed on the booking that:

  • You have read these terms and conditions and have the authority to and agree to be bound by them.

  • You consent to our use of information in accordance with our Privacy Policy.

  • You are over 18 years of age and where placing an order for services with age restrictions

    declares that you and all members of the party are of the appropriate age to purchase those services.


Once a reservation is confirmed, either by payment of a 50% deposit, or full payment if you are due to arrive within 10 weeks.
At this point, a contract exists. It is your responsibility to check the confirmation email and to urgently advise us if there are any errors or omissions.


  • When you make a reservation and your arrival date is outside of 10 weeks a 50% non-refundable deposit is required to confirm the booking. The remaining balance is due 10 weeks prior to arrival.

  • Full payment is required for any bookings confirmed within 10 weeks of your arrival date. At the point of payment, the balance becomes non-refundable.

  • If payment is not received by the required date, Sarl Braveheart reserves the right to cancel the reservation.


  • All prices are quoted in Euros.

  • The prices quoted, shown on our website and in supplementary promotional material apply at

    the time of purchase.

  • The price of your booking as shown on your confirmation invoice is guaranteed, unless you

    elect to change the confirmed booking.

  • Tourist tax is €1 per person, per night and is not included in the quoted room price. The rate of

    tourist tax is subject to change if the local Marie up the price that is charged per guest, per night.

    Braveheart SARL reserves the right to modify its rates for economic purposes, such as fluctuations in currency, inflation, or an increase in supplier costs. Any changes in rates will not affect bookings that have already been confirmed by Hideout Hostel.
    In the event that Braveheart SARL, under exceptional circumstances, is unable to provide the guest with the agreed rooms on arrival, Braveheart SARL will provide a room of equal or superior quality at no extra charge.

4. Standard Booking Rate

When making a reservation at the standard rate, you are not entitled to a refund or amendment once the final balance is due and you are within 10 weeks of your arrival date. Any requests for changes before the 10 week mark will be judged on a case by case basis. No amendments or refunds are guaranteed.

5.1 Cancellation of the booking by you

The party leader must confirm any cancellation in writing. The date on which written notification is received by SARL Braveheart will determine the level of cancellation charges applicable.

The cancellation charges are as follows:
Days prior to arrival Cancellation charges (percentage of total cost)

  • More than 70 days – 50%

  • 69 to 35days-75%

  • 34 days or less – 100%

5.2 Cancellations by you on site

Once you have checked in we do not issue refunds or amendments for unused accommodation, regardless of the rate under which you have booked your accommodation.

5.3 Cancellation by Braveheart SARL – Hideout Hostel

In the unlikely event that Braveheart SARL – Hideout Hostel is obliged to cancel your booking, a full refund will be issued and an indemnity payment will be offered as per the table below.

Days prior to arrival – Indemnity payment (percentage of total accommodation cost):

    • –  More than 70 days – 50%

    • –  69 to 35 days – 75%

    • –  34 days or less – 100%

5.4 Cancellation by Force Majeure

Subject to cancellation of booking due to Force Majeure Braveheart SARL – Hideout Hostel will not be in breach of contract or liable to pay any form of compensation.


  • Braveheart SARL – Hideout Hostel endeavours to ensure that the accommodation you book with us is supplied and the services provided by us are performed using reasonable skill and care. In all cases where Braveheart SARL – Hideout Hostel are held to be liable (except where personal injury, death, loss and/or damage to luggage or personal possessions results) Braveheart SARL – Hideout Hostel is limited to the relevant holiday price of the individual client(s) affected, subject to the individual client notifying Braveheart SARL of any claim in writing, within 28 days of the end of your booking

  • Braveheart SARL is not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description resulting from:
    – the act(s) and/or omission(s) of the person(s) affected;
    – the act(s) and/or omission(s) of any third party; circumstances beyond our control
    – the consequences of which could not have been avoided by the exercise of due care.

  • Braveheart SARL – Hideout Hostel shall not be held liable for any loss, delay or costs connected with, or arising out of, adverse weather conditions; including but not exclusive to: blocked roads, missed flights and airline delays.


  • For any reservations made via third party travel companies, the travel agent and Braveheart SARL – Hideout Hostel will share the relevant information.
    The booking or travel agent may also receive payment from you for the hotel reservation. Any information or advice given to you by the booking or travel agent, which is not given to them by Braveheart SARL – Hideout Hostel, is their responsibility and we do not accept liability if incorrect information has been provided by them. In such circumstances any requests for compensation or redress should be addressed to your travel agent and not to Braveheart SARL – Hideout Hostel.

  • Braveheart SARL – Hideout Hostel is not a package travel tour operator and the Package Travel Regulations and Linked Arrangements Regulations do not apply to the services provided by Braveheart SARL – Hideout Hostel.


  • We will endeavour to advise you of any building or refurbishment work underway at our properties during your stay

  • Works taking place outside of the grounds are not our responsibility but if they cause a disturbance we will endeavour to communicate with those responsible to find a suitable solution. We cannot anticipate where work will take place outside of the grounds.

  • All the accommodations strive to maintain high standards, and as such there may be the necessity for some ad-hoc and unforeseeable maintenance work.


  • Check in time is from 16:00.

  • Check-out time is between 8:00 – 10:00.

  • If you arrive prior to check in time and your room is not ready – you may store your luggage at

    the property at your own risk.

  • Late check in is possible and details of how to gain access to your room after reception

    closing hours will be communicated via text message or email on your arrival day or the day


  • Late check outs are subject to availability and will be charged for accordingly.


Upon receipt of deposit or full payment, Sarl Braveheart – Hideout Hostel will issue a booking confirmation/invoice via email. Tickets and other documents will normally be forwarded to you by email together with your confirmation invoice. It is important that you check your documents on receipt. Please notify us immediately if there are any errors or omissions.


We welcome all customers including those with disabilities and endeavour to meet individual needs. However, in order to assist, we must be advised at the time of booking of any disability and special requirements. Special facilities can be requested but may not be guaranteed.
Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges.

The rooms at Hideout, Morzine are located on the second and third floor of the building – please be advised that the hostel is not equipped with a lift.


All guests staying at our properties are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of other guests.

  • In the event that your behaviour or that of any member of your party is causing or is likely to cause distress, danger or upset to any guests, staff members or patrons of our bar and restaurant, we reserve the right to terminate your booking arrangements with us immediately.

  • In the event that you or a member of your party cause damage to property we reserve the right to terminate your booking arrangements with us immediately.

  • In the event that you or a member of your party cause a delay or diversion to transportation we reserve the right to terminate your booking arrangements with us immediately.

  • In the event of the aforementioned termination of booking our liability to you and/or your party will cease and you and/or your party will be required to leave your accommodation or other service immediately. We will have no further obligations to you and/or your party. Sarl Braveheart will offer no refunds for lost accommodation or any other service will be made and we will not pay any expenses or costs incurred as a result of termination.

  • You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the accommodation manager or other supplier prior to departure from the hostel. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you.

  • Sarl Braveheart cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.


  • It is a prerequisite of booking your stay with Braveheart SARL – Hideout Hostel that all clients have personal travel insurance. It is your responsibility to ensure that you and your party have relevant and adequate insurance coverage for your stay.

  • Braveheart SARL – Hideout Hostel does not provide any winter sports or other travel insurance to its clients.

  • Accident, third party risks, mountain sports, illness or any other mishap during the entire period of your holiday (including travel to and from resort), costs incurred from damage to property or adjacent properties during your stay caused by you or any member of your party, your employees or your visitors to the property should be insured. It is also advisable that you take out adequate insurance to cover your personal possessions.


The following information is for guidance only, and it remains your responsibility to check the most up to date requirements before you travel.
Any passports, visas, health inoculations/certificates, International driving licences and other travel documents required for your holiday must be obtained by you. It is your responsibility to ensure that these documents are valid and not expired.


In the unlikely event of encountering difficulties, it is essential to take up the matter at the place of incident. Failure to contact the hostel staff, relevant supplier or the 24-hour emergency telephone number whilst in resort, may affect your rights under this contract.
Should any problem remain unresolved please email within 28 days of your return.


Subject to these conditions, we are unable to accept liability for any alterations or withdrawal of facilities due to National or Public Holidays and suggest that you consult the relevant Tourist Board for information prior to your arrival.


Any special requests must be advised to us at the time of booking e.g. dietary requirement, allergies, etc. Said requests must be confirmed in writing. Whilst every effort will be made by us to try and arrange any reasonable special requests, we cannot guarantee that they will be fulfilled.


  • Additional services to your booking are provided by independent suppliers, who provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.

  • While we make every effort to only recommend suppliers with a proven track record, we do not accept any responsibility for the services provided.

  • Sarl Braveheart accepts no responsibility for any services given via third party companies.


These booking terms and conditions and any agreement to which they apply are exclusively governed in all respects by French Law.


  • Guests are not permitted to bring their own alcoholic beverages or other food and drinks into any of our properties.

  • Only alcoholic beverages and food purchased in our accommodations may be consumed on the premises.


We operate a strictly no smoking policy in the hostel. Smoking is permitted in designated outdoor areas where ashtrays are provided. If it is found that you and or anyone in your party have smoked within our accommodation you will be liable to a cleaning charge of up to €500.


  • We do not permit domestic animals to stay in any of our properties.

  • If it is found that you or any persons in your party have brought pets or other animals into any of our accommodations a cleaning charge of €100 will be issued.


  • Sarl Braveheart provides general information, services and links in the areas of equipment, general sporting goods, and outdoor recreational activities. By providing this information and service, we do not assume any liability for the use of these services by our clients.

  • Ski sports and outdoor recreational activities all have potential hazards involving risk of injury or death. Each person participating in these activities must understand the risks involved, obtain the necessary training and take the needed precautions. You assume all risks of property damage, personal injury and death, and agree to hold Braveheart SARL – Hideout

Hostel harmless from any liability as a result of your use of the information or service provided by the Hostel.


Please consult your relevant OTA for your applicable booking terms and conditions.
If you have any questions regarding your booking, or you would like to book please get in touch with us: info@stayhideout.com